Last updated: [date]
Faulty or damaged products
If a product arrives damaged, is faulty, or isn’t what you ordered, please let me know within [48 hours] of delivery, with a photo of the product and the packaging. I’ll replace it or refund you in full, including the delivery charge.
Changed your mind?
You can return unopened products in their original, sealed packaging within [7 days] of delivery for a refund or an exchange.
- Please contact me first so I can tell you where to send it.
- The cost of sending a change-of-mind return is [yours / covered by me].
- For hygiene reasons, products that have been opened or used can’t be returned unless they are faulty.
A reaction to a product
Natural ingredients can still irritate sensitive skin, so please patch-test new products first. If you do react to a product, stop using it and get in touch.
[Explain how you handle this, e.g. whether you offer an exchange for a different product.]
Refunds
Once a return reaches me and has been checked, your refund is paid back to the card or account you paid with, within [10 working days]. Your bank may take a few more days to show it.
Exchanges
[Say whether you swap products, and who pays for sending the replacement.]
Gifts and offers
[Any rules for items bought on special, in bundles, or as gifts — or delete this section.]